Get answers to common questions about our products, services, and more.
Responses To Your Organic Food Queries
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How is your produce kept fresh during delivery?
Eco packs and chill shipping keep your produce fresh straight to your home.
Are all your fruits and vegetables organic?
Yes, all our products are 100% certified organic, grown without pesticides or synthetic fertilizers.
Where does GreenFarms source its produce from?
We partner with trusted local farms that follow ethical, eco-friendly, and organic farming practices.
Can I choose a specific delivery schedule?
Yes! You can select your preferred delivery days at checkout or manage them anytime from your account.
Do you offer refunds for damaged items?
Absolutely. If you receive a damaged item, contact us within 24 hours and we’ll issue a refund or replacement.
How can I track my order once it’s shipped?
Once your order is shipped, you’ll receive a tracking link via email to follow its journey to your home.
How long does shipping take?
We aim to deliver all orders within 2–5 business days, depending on your location. We use eco-friendly shipping partners to ensure your organic goods arrive fresh and on time.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $50. This helps you save while stocking up on healthy, organic essentials.
Can I track my order?
Absolutely. Once your order is shipped, you’ll receive a tracking link via email. You can monitor your shipment’s journey every step of the way.
Is your packaging eco-friendly?
Yes, sustainability is a top priority. All of our packaging materials are biodegradable, recyclable, or reusable, aligning with our commitment to a healthier planet.
What areas do you ship to?
We currently ship throughout the United States, including Alaska and Hawaii. International shipping is in the works and will be available soon.
How are perishables handled?
Perishable items are shipped in insulated packaging with cold packs to maintain freshness. We carefully time these shipments to avoid weekend delays.
What is your return policy?
We accept returns within 14 days of delivery for any unopened, unused products. Simply contact us, and we’ll guide you through a quick return process. We want you to be happy with your purchase, naturally.
Can I return perishable items?
Due to the nature of fresh organic produce, we cannot accept returns on perishable goods. However, if your order arrives damaged or spoiled, reach out to us within 48 hours for a replacement or credit.
What if my item is damaged or incorrect?
If you received a wrong or damaged item, let us know as soon as possible. We’ll send a replacement or offer a full refund—no extra steps required.
Do I need to pay for return shipping?
Return shipping is free for defective or incorrect items. For other returns, a small restocking or return shipping fee may apply, depending on the product type and location.
From Local Farms To Your Family Table
Grown on Local Organic Farms
We partner with eco-conscious farmers who grow produce using ethical, pesticide-free, and sustainable methods.
Harvested at Peak Freshness
Each item is carefully picked at its ripest stage to guarantee maximum flavor, nutrition, and shelf life.
Delivered Fresh to Your Door
Orders are packed in eco-friendly boxes and sent quickly to ensure everything arrives crisp, cool, and clean.
Get In Touch With Our Organic Experts
We respond quickly and with care, just like we grow our food. Use the form below or email us anytime.
